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Aviation, tour operations & the IATA years

Travel

Ten years of moving people across Africa — customer service desks, tour operations, ticketing, and the product thinking that grew out of it.

Travel Consultant
2019-01-01
The IATA years
Where the career started: an IATA-backed diploma, a customer service desk, and thousands of real traveller problems.
IATACustomer serviceTicketing
Tour Operations
2022-01-01
Tour operations
Building and running itineraries: suppliers, margins, and the messy middle of African travel.
OperationsItinerariesSuppliers
Product Manager
2025-06-01
From travel desk to product desk
How ten years of travel operations turned into product management at Africa Travel Network.
ProductTravel techCareer