← Travel
The IATA years
Travel Consultant
Where the career started: an IATA-backed diploma, a customer service desk, and thousands of real traveller problems.
I started in travel on the front line — ticketing questions, schedule changes, visa panic, lost bags. An IATA-backed diploma in business management gave me the structure; the desk gave me the pattern recognition.
What it taught me - Travellers do not read; they scan and they panic - Most "tech problems" in travel are process problems - The operator, not the traveller, is the real user of most travel software
IATACustomer serviceTicketing